Common Areas of Practice for Spa Consultants

Pre-Opening Activities

Market Analysis, Site Analysis & Financial Feasibility
Concept Development & Programming
Financial Forecasts & Proforma
Architecture & Interior Design Review & Value Engineering
Equipment, Supplies & Operations Specifications & Procurement
Creation of Spa Menu & Programming Options & Pricing
Retail Product Development, Procurement & Merchandising
Compensation Strategies & Policies
Staff Recruitment, Auditions & Hiring
Sales & Customer Service Training
Technical Training for Therapy Staff
Employee Handbooks & Operations Manuals
Formulation of Pre-opening Plan
Onsite Assistance Pre-Opening

Ongoing Activities

Operational Assessments of Staff, Facility, Customer Service & Financial Performance
HR Process Review
Business Process Analysis, including Inventory Management
Compensation Plan Review
Sales & Marketing Performance Analysis, including Website & Collaterals
Motivational, Customer Service & Staff Training & Development
Retail Performance Review, Vendor & Pricing Analysis
Quality Management System Review