“The Future Is Emotional” – AEON, June 24, 2017
Across the economy, technology is edging human workers into more emotional territory, meaning that many of the most important jobs of the future will require soft skills or “emotional labor”, currently undervalued and underpaid, but invaluable. A growing real-world demand for workers with empathy and a talent for making other people feel at ease requires a serious shift in perspective. It means moving away from our singular focus on academic performance as the only road to success.